Delete your Soot account

In the Android app

Open Soot, go to the Me tab, tap Your account, then Delete everything. Hold the button (“Hold to delete everything”) to confirm. If your sign-in is more than ten minutes old, we email you a code first, to check it is you. The “Delete everything on this phone” button in the Me tab clears only what is saved on your phone, not your account.

On the web

Sign in at meetsoot.com/app, open Settings, then Export or delete data, then Delete everything. Hold the button to confirm.

Without signing in

Can't sign in, or no longer have the app? Email hello@meetsoot.com from the email address on the account, with the subject “Delete my account”. We delete it within 30 days.

What gets deleted

Your account, your sign-in, and everything you saved: your email address, moments, feelings, steps, check-ins, wins, patterns, journeys, and your Tell Soot history. Your encryption key is destroyed, so any copy left in a backup becomes unreadable. Your analytics profile is deleted too, and we email you a confirmation. If you have Plus, it is cancelled first, and any payment from the last 30 days is refunded.

What we keep, and for how long

• Records that a safety screen was shown (when, where, and what kind, never your words): 24 months, no longer linked to you.
• Anything you sent with “Report this”: 90 days, no longer linked to you.
• Records of which AI model answered and how long it took, never what was written: 90 days.
• Invoices and payment records: kept by Stripe for 5 years, as Australian tax law requires.

What is saved only on your phone stays on your phone until you uninstall the app or clear its data. Want a copy of your data first? Use “Export my data” in the app, or in Settings on the web.

The full detail is in our privacy page.